Shipping & Returns Policy
Shipping
| Country | Cost | Delivery Estimate** |
| UK | £3.99 | 2-3 days |
| UK (next day) | £4.99 | 1-2 days |
| Europe (tracked) | £9.99 | 3-5 days |
|
Rest of the world (tracked) |
£14.99 | 5-7 days |
All orders shipped via Royal Mail
Returns Policy
At CAPTIV8, we want you to be completely satisfied with your purchase.
If you are not happy with your order, you may return your item(s) within 14 days of receiving your order.
Return Conditions
To be eligible for a return, your item must be:
- Returned within 14 days of delivery.
- Unworn, unused and in its original condition.
- Returned with all original tags and packaging intact.
- Free from signs of wear, damage, stains or odours.
We reserve the right to refuse a refund if returned items do not meet these conditions.
How to process your Return:
To begin your return: Please email returns@captiv8club.com
Subject - Return (order no)
Provide: Your full name, order number, reason for your return and whether you require a refund or exchange. Provide images if required.
If granted we will, provide return address and instructions on next steps.
Return Shipping
Customers are responsible for the cost of returning unwanted items unless the item received damaged or incorrect.
We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.
Contact Us
For any further questions regarding returns, please do not hesitate to contact us at: returns@captiv8club.com