Refund and Exchange Policy
If you are not fully satisfied with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.
PLEASE NOTE
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- Sale items are non refundable.
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 working days. Your bank or card provider may take additional time to process the refund.
Please follow the returns procedure in our Shipping and Returns Policy.
INTERNATIONAL ORDERS
If import taxes/fees are requested, but you refuse the delivery, we will not be able to refund your order. If you decide you no longer want the order, please pay the fees and return the item to us. You will then be able to apply for a refund of the import fees from your local customs office, due to returning the item. We would then refund the item, minus the original shipping charge, when we receive it back from you.
Faulty or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at: returns@captiv8club.com. We’ll work with you to arrange a replacement, exchange or full refund where appropriate.
Contact Us
For any further questions regarding returns, refunds or exchanges, please do not hesitate to contact us at: returns@captiv8club.com