Terms and Conditions

Welcome to CAPTIV8. These Terms & Conditions govern your use of our website and the purchase of products from us. By using this website or placing an order, you agree to these Terms & Conditions.

1. About Us

Captiv8 is a UK-based retailer specialising in premium headwear and accessories.

If you have any questions, please contact us via the contact form on our website or by email at INFO@CAPTIV8CLUB.COM.

2. Placing an Order

When you place an order, you are making an offer to purchase our products. All orders are subject to acceptance and availability.

You will receive an order confirmation email after your order has been placed. A contract between you and CAPTIV8 is formed once your order has been accepted and dispatched.

We reserve the right to refuse or cancel any order where necessary, including where:

  • A product is unavailable.
  • Payment cannot be authorised.
  • Pricing or product information contains an error.
  • Fraudulent or suspicious activity is suspected.

3. Prices & Payment

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

Payment must be made in full before your order is dispatched.

We accept the payment methods displayed at checkout.

4. Product Information

We aim to ensure all product descriptions, images and prices are accurate.

Please note that colours may vary slightly depending on your device’s display settings.

Minor differences between product images and the item received do not constitute a fault.

5. Shipping & Delivery

Delivery times are estimates only and may vary due to circumstances outside our control.

Once your order has been handed to the courier, delivery delays are the responsibility of the courier.

Please ensure your shipping address is accurate before placing your order. We cannot be responsible for orders delivered to an incorrect address provided by the customer.

For full shipping information, please refer to our Shipping Policy.

6. Returns & Refunds

We accept returns within 14 days of delivery.

Returned items must:

  • Be unworn.
  • Be unused.
  • Be in their original packaging.
  • Include all tags and accessories.

Customers are responsible for return postage unless the item is faulty or incorrect.

Refunds are processed after the returned item has been inspected.

For full details, please refer to our Refund Policy.

7. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery with photographs where possible.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory consumer rights.

8. Intellectual Property

All content on this website, including logos, branding, product images, graphics, text and designs, is owned by or licensed to CAPTIV8.

No content may be copied, reproduced or used without prior written permission.

9. Promotions & Discount Codes

Discount codes cannot be exchanged for cash and may not be used in conjunction with any other offer unless stated otherwise.

We reserve the right to withdraw or amend promotions at any time.

10. Website Use

You agree not to:

  • Use this website for unlawful purposes.
  • Attempt to interfere with the operation or security of the website.
  • Copy or exploit website content without permission.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Captiv8 shall not be liable for indirect or consequential losses arising from the use of this website or the purchase of our products.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be published on this page and will take effect immediately.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our website or via the contact details provided on our Contact page.